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What would've Osama done?

Stickiness = the one thing that transforms your cause or campaign from noise to signal. For instance, “just 1411 tigers left”.

But now that you’ve made your cause stick in people’s heads, what next?
1. Wait till the glue dries up. It’s inevitable.
2. Give people the chance to forget. They will.
3. And then hit them with something so totally outrageous, so provocative that it enters the currency of conversation. The "Oh Did you hear what they did?" kind of a stunt.

It’s called Sabotage.
Designed for that crucial part of any social campaign, when our collective amnesia begins to overwhelm the stickiest of sticky causes.
This is where evangelism must give way to extremism. From Stickiness, to Sabotage.
Think 9/11. (Cause = Destroy western civilization)
Think Dandi Salt March (Cause = Expose imperial exploitation)
Think Greenpeace. (Cause = Piss off the Japanese).
Those nuts have practiced it for years; although being so repetitive in their approach as to make it too predictable, going counterproductive to the stickiness principle.
You're better off doing it once, but doing it big.

Two examples spring to memory.
The first was Rajiv Goswami’s self immolation in 1990, an act that sparked a nationwide debate on the caste-based reservation system in India. I still remember how his ‘heroism’ inspired me and my friends, dysfunctional 13 year olds that we were, to gleefully ransack and stone DTC buses one fine morning in Kalkaji. (Incidentally, in my college years, I once hitched a ride in a car, whose driver claimed to be Rajiv Goswami himself. I had no way to confirm this of course, for his horrific face resembled a hastily prepared omlette, gooey and pulped out of shape presumably by severe burns. But that's what the guy claimed. It seems cruelly ironic that when Goswami finally succumbed to his injuries 5 years ago, the news escaped most people’s attention, both unrecognizable and unrecognized in his death.)

The second is the Thirsty Black Boy campaign in Europe in 2008.
To draw attention to the plight of 1.1 billion Africans without access to safe drinking water, a nameless young black boy dressed in shorts was seen running into prime time TV shows like Oprah's, right in the middle of the proceedings. He would get onstage, chug the glass of water that sat customarily in front of their guests. And ran off, leaving the hosts, guests and the national tv audience entirely gobsmacked. In three days, the boy had been on enough programs that a stir was created. In just six days, people donated the equivalent of $5.24 million dollars. Considering the relatively small size of Belgium, that’s no small feat.
Watch this: Yes Men done?

Monday, February 22, 2010

How to save tigers (Caution: contains mild bullshitting and jargon)

Around 6:00 PM in the evening on the 2nd of December, 1984, a police jeep went around the city of Bhopal, broadcasting from a loudspeaker: "Everything is normal." And he was right. It is normal for these things to happen in a country like ours. It is normal that they will happen, and that they will be forgotten, for in a country like ours, the supply of disaster-related news far exceeds its demand. It is normal therefore, that journalists grow impatient and readers weary, for newsprint has space for only so many victims. It is normal, too, that someone in the government will agree to turn a blind eye, some money will change hands, some report will get a little doctored and some compromise will be reached. Little by little, any extraordinary tragedy will become 'normal' to our consciousness, our eyes self-trained to glaze over them, selective amnesia setting in.

From a communication perspective, this is the crux of the problem.
For any awareness campaign, social amnesia is public enemy number One. How do you stick in people's minds the long after the last candle has blown out?

Make it sticky

This is precisely why I sat up and noticed the recent Aircel Save the Tigers campaign.
Creatively, it's a waste of time. It doesn't take an Indra Sinha to write a more evocative line than "Just 1411 left". But there's something really cool about it. The number "1411". For the first time, and unlike several more clever pieces of work for this cause, I've been given a mental 'handle' on the problem. Like an equation to remember. Like knowing how many runs to get off so many balls. Or like the final countdown in a sales promotion. The number "1411" gives us a sense of the urgency. It gives the problem a shape and form. It sticks in your head.

Where Aircel is going wrong is that they have stayed at the number.
So while the mind of the audience has something to latch on to, it's emotionally sterile.
Contrast that with the sheer drama and realism with which Indira Sinha has made us live and feel the horror of Bhopal.
He has created that vital thing called empathy.
When I read Nanko's story, I relived his nightmare. I seethe and rage.